Privacy Policy

This Policy applies to personal data processed through our website and services that relate to Spanish courses, learning content, support, and related communications. It does not cover third-party websites or services that you may access through links or integrations.

“Personal data” generally means information that identifies you directly (such as your email address) or indirectly (such as certain device identifiers).

We collect data you provide, data generated by your use of our courses, and certain technical data needed to operate and secure the service.

Categories

• Account data: name, email address, authentication data (e.g., password hash), and account preferences.
• Course activity: lesson progress, quiz scores, completion dates, feedback, and support messages.
• Transactional data: purchase status, plan selection, invoices/receipts metadata (we do not store full payment card details if handled by a payment provider).
• Technical data: IP address, device type, browser, approximate location derived from IP, timestamps, log data, and cookie identifiers.
• Communication data: emails you send to us, chat messages, and your preferences for receiving service messages.

You can choose not to provide certain data, but some data is required to deliver the courses or provide support.

• Provide and operate the service: create accounts, deliver course content, and manage subscriptions.
• Personalize learning: keep track of progress and tailor content recommendations based on your activity.
• Support and communication: respond to messages, send service notices, and confirm transactions.
• Improve quality: analyze usage patterns and troubleshoot performance issues.
• Safety and security: detect suspicious activity, prevent abuse, and protect accounts.
• Legal compliance: comply with applicable laws and respond to lawful requests.

We do not sell personal data. If we ever introduce optional analytics or marketing features, we will request consent where required.

If GDPR or similar frameworks apply, we process personal data under one or more legal bases:

• Contract: to provide the courses and features you request.
• Legitimate interests: to secure, maintain, and improve the service (balanced against your rights).
• Consent: for optional cookies/analytics or specific communications where required.
• Legal obligation: to comply with accounting, tax, and regulatory requirements.

We share personal data only as necessary to provide the service, comply with law, or protect users and the platform.

Examples of recipients

• Service providers acting as processors (e.g., hosting, email delivery, customer support tooling).
• Payment processors for handling payments and fraud prevention (we receive limited transaction metadata).
• Authorities if required by law or to enforce our rights.

Where needed, we use contractual safeguards designed to protect personal data (for example, data processing agreements).

We keep personal data only for as long as needed for the purposes described in this Policy, including to provide the service, meet legal obligations, resolve disputes, and enforce agreements.

• Account data is generally retained while your account is active.
• Some records may be retained after account deletion where required by law (e.g., tax/financial records) or for security.
• Technical logs are typically retained for a limited period and rotated.

We implement organizational and technical measures designed to protect personal data from unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is 100% secure, but we work to maintain a level of security appropriate to the risk.

• Access controls and least-privilege practices.
• Encryption in transit (where supported by your browser and our infrastructure).
• Monitoring and rate-limiting to reduce abuse.

Depending on your location, you may have rights regarding your personal data. You can request access, correction, deletion, or portability of your personal data, and object to or restrict processing where applicable.

• Access: obtain a copy of your personal data.
• Rectification: correct inaccurate or incomplete data.
• Deletion: request deletion in certain situations.
• Restriction / objection: limit certain processing or object to it.
• Portability: receive data in a structured, commonly used format.
• Withdraw consent: where processing is based on consent.

To protect your privacy, we may need to verify your identity before fulfilling a request.

Cookies are small text files stored on your device. We use essential cookies for site functionality and may use optional cookies (such as analytics) where permitted and with consent when required.

Types

• Essential: required for core features like security and preferences.
• Preferences: remember choices like theme.
• Analytics (optional): help us understand performance and improve (only if enabled).

If a cookie banner is shown, you can manage consent there. You can also control cookies via browser settings.

Our services are not intended for children under 13 (or the minimum age required by applicable law). If you believe a child has provided personal data, contact us so we can take appropriate action.

We may update this Policy from time to time. We will revise the “Last updated” date above and, when appropriate, provide additional notice through the website.

For privacy requests or questions, contact us:

• Email: [email protected]
• Phone: +1 (415) 482-7391